Windows 7, Problem Step Recorder, important tool, how to Use it

Windows 7, Problem Step Recorder, important tool, how to Use it

Microsuft has introduced a new feature PSR(Problem Steps Recorder) in the windows version 7 and afterwards. You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot) and can save them to a file that. This file may be sent to a technical expert or someone else capable of helping you to solve the computer problem. Anything you type will not be recorded while recording, but the comment feature may be used to write text and highlight where the problem is occurring. You can also add comments to the file and highlight problems. Option of setting is also available.

How to record

1. Open the “Run”  Command and write ‘psr’ and click “OK”

2. The recorder commands will appear on your screen.

3. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and resume it later.

4. Click Stop Record when you want to stop recording.

5. Type a File Name in the Save As dialog box, and then click Save (The file will be saved with ‘.zip’ extension).

6. To view the  record steps of the file you just recorded, open the .zip file and then double-click the file. The file will open in your default browser.

 How to send the file on Email to an Expert/Support person

After saving the .zip file, click the help down arrow and click Send to E‑mail recipient. This will open an e‑mail
message in your default e‑mail program with the last recorded file automatically attached to it.



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